FAQs
General FAQs
Size Charts
T-Shirts Size Chart*
Size | Body Length | Chest Width | Sleeve Length |
XS | 27" | 21" | 7 1/2" |
S | 28" | 22" | 8 1/2" |
M | 29" | 23" | 9 1/2" |
L | 30" | 24" | 10 1/2" |
XL | 31" | 25” | 11 1/2" |
2XL | 32" | 26" | 12 1/2" |
.*relaxed, oversized, streetwear fit.
Ringer Tee Size Chart
Size | Body Length | Chest Width | Sleeve Length |
XS | 19 1/2" | 14" | 4 3/4" |
S | 20 1/2" | 15" | 5" |
M | 21 1/2" | 16" | 5 1/4" |
L | 22 1/2" | 17" | 5 1/2" |
XL | 23 1/2" | 18" | 5 3/4" |
2XL | 24 1/2" | 19" | 6" |
3XL | 25 1/2" | 20" | 6 1/4" |
Baby Tee Size Chart
Size | Body Length | Chest Width | Sleeve Length |
XS | 18" | 19 1/2" | 9” |
S | 19” | 20 1/2" | 9 1/4” |
M | 20” | 21 1/2" | 9 1/2” |
L | 21" | 22 1/2" | 9 3/4" |
XL | 22” | 23 1/2" | 10" |
2XL | 23” | 24 1/2" | 10 1/4" |
Long Sleeves Size Chart
Size | Body Length | Chest Width | Sleeve Length |
S | 28” | 22" | 25" |
M | 29” | 23” | 26" |
L | 30” | 24” | 27" |
XL | 31” | 25” | 28" |
2XL | 32” | 26” | 29" |
Hoodies Size Chart
Size | Body Length | Chest Width | Sleeve Length |
XS | 25 1/2” | 18 1/8” | 23” |
S | 26 1/2” | 20 1/8” | 23 1/2” |
M | 27 1/2” | 22 1/8” | 23 7/8” |
L | 28 7/8” | 24 1/8” | 24 3/8” |
XL | 30” | 26 1/8” | 25” |
2XL | 31 1/8” | 28 1/8” | 25 1/2” |
Varsity Jacket Size Chart
Size | Body Length | Chest Width | Sleeve Length |
XS | 27” | 26” | 24" |
S | 28” | 27" | 24 1/2" |
M | 29” | 28" | 25” |
L | 30” | 29" | 25 1/2" |
XL | 31” | 30" | 26" |
2XL | 32” | 31" | 26 1/2” |
3XL | 33" | 32" | 27" |
Crew Neck Sweatshirt Size Chart
Size | Body Length | Chest Width | Sleeve Length |
XS | 25 1/2" | 23" | 20 1/2” |
S | 26 1/2" | 24" | 21 1/2” |
M | 27 1/2” | 25" | 22 1/2” |
L | 28 1/2” | 26" | 23 1/2” |
XL | 29 1/2” | 27" | 24 1/2” |
2XL | 30 1/2” | 28" | 25 1/2” |
3XL | 31 1/2" | 29" | 26 1/2" |
Cropped Hoodie Size Chart
Size | Body Length | Chest Width | Sleeve Length |
XS | 18" | 20" | 18 1/2" |
S | 19" | 21" | 19 1/2"" |
M | 20" | 22" | 20 1/2 |
L | 21" | 23" | 21 1/2" |
XL | 22” | 24" | 22 1/2" |
2XL | 23” | 25" | 23 1/2" |
Cropped Long Sleeve Crew Size Chart
| Size | Body Length | Chest Width | Sleeve Length |
| XS | 15 | 18 1/2" | 23 1/2” |
| S | 16" | 19 1/2" | 24 1/2” |
| M | 17” | 20 1/2" | 25 1/2” |
| L | 18” | 21 1/2" | 26 1/2” |
| XL | 19” | 22 1/2" | 27 1/2” |
| 2XL | 20” | 23 1/2" | 28 1/2” |
| 3XL | 21" | 24 1/2" | 29 1/2” |
Sweater Vests Size Chart
| Size | Body Length | Chest Width |
| XS | 23 1/2" | 20 1/2” |
| S | 24 1/2" | 21 1/2” |
| M | 25 1/2” | 22 1/2” |
| L | 26 1/2” | 23 1/2” |
| XL | 27 1/2” | 24 1/2” |
| 2XL | 28 1/2” | 25 1/2” |
| 3XL | 29 1/2" | 26 1/2” |
Corduroy Pant Size Chart
| Size | XS | S | M | L | XL | XXL |
| Waist | 28” | 30” | 32” | 34” | 36” | 38” |
| Inseam | 28 1/2” | 29” | 29 1/2” | 30” | 30” | 30” |
Sweatpants Size Chart
| Size | XS | S | M | L | XL | XXL | XXXL |
| Waist | 27”-29” | 29”-31” | 31”-33” | 33”-35” | 35”-37” | 37”-39” | 39”-41” |
| Inseam | 27”-29” | 27 1/2”-29 1/2” | 28 1/2”-30 1/2” | 28 1/2”-30 1/2” | 28 1/2”-30 1/2” | 28 1/2”-30 1/2” | 31” |
Fleece Shorts Shorts Size Chart
| Size | Waist | inseam |
| XS | 28" - 32" | 6" |
| S | 30" - 34" | 6" |
| M | 32" - 36" | 6" |
| L | 34" - 38" | 6" |
| XL | 36" - 40" | 6" |
| 2XL | 38 - 42" | 6" |
| 3XL | 40" - 44" | 6" |
Mesh Shorts Size Chart
Size | Waist | Inseam |
XS | 26” - 30" | 8” |
S | 28” - 32" | 8” |
M | 30” - 34" | 8” |
L | 32” - 36" | 8” |
XL | 34” - 38" | 8” |
2XL | 36” - 40" | 8” |
3XL | 38" - 42" | 8” |
Pleated Skirt Chart
| Size | Waist | Length |
| XS | 23.5" | 14" |
| S | 25.5" | 14.5" |
| M | 27.5" | 15" |
| L | 29.5" | 15.5" |
| XL | 31.5" | 16" |
| 2XL | 35.5" | 16.5" |
| 3XL | 37.5" | 17" |
How do your size charts work?
Most of the size charts on our website reflects flat measurements as if you laid the garment on the floor and measured them.
All sizing is Unisex unless it states otherwise 😊
Are my items officially licensed?
Heck YES! We work hard with all our brand partners to ensure you’re only getting 100% officially approved licensed products.
How should I care for my items?
To keep your fit clean, we recommend you wash on cold and tumble dry on low.
If you have an anorak or a bomber jacket, we recommend spot cleaning!
Restock FAQ
Q: How often do items get restocked?
A: The frequency of restocks varies depending on the demand for the product. Popular items may be restocked more frequently, while others might have less frequent restocks.
Q: How can I find out when an item will be restocked?
A: We provide information about restocks through email notifications and socials! You can sign up for email alerts, follow us on social media, or check the product page for restock updates.
Q: Can I pre-order items during restocks?
A: We currently don't offer pre-orders for items that are expected to be restocked.
Q: Are restocked items identical to the previous stock?
A: In most cases, restocked items are identical to the previous stock. However, there might be occasional updates or improvements to the product.
Q: The size I needed to exchange for is out of stock, Can I reserve an item for them you restock?
A: Restocked items are on a first-come, first-serve basis. It's recommended to return the item for store credit!
How can I leave a review?
We want to make sure all our reviews are the real deal. 15 days after your item's on its way to you, we'll shoot over an email with a link where you can leave your thoughts. We really value your input, it helps keep our reviews genuine and helpful! 😇
Is it possible to send an order as a gift?
Of course! You can totally change the shipping address and the name of the person you want to gift the items to.
Please note: Our packages don't come with any invoices or return codes. We recommend giving them the order number and your email address in case they need to make any exchanges on the order.
Shipping FAQs
What shipping options do you provide?
Our processing time for all orders is 1-3 business days. During peak periods such as sales, holidays, and launches this timeframe may be extended.
Shipping Options:
| Method | Cost | Delivery Time | Notes |
|---|---|---|---|
| Standard Shipping | $7.95 (Free over $75) | Within 5 to 10 business days to most US locations* | Shipments are mailed via USPS, FedEx or DHL |
*Shipping estimate applies to the 48 contiguous states. Standard shipping to non-contiguous states/territories may take longer.
Please allow an extra day for delivery to PO boxes.
When will I see tracking info?
After your order is picked, packed, and shipped it may take up to 48 hours (excluding weekends) after receiving tracking information for all of your delivery updates!
How long will it take to get my order?
We process orders Monday–Friday, excluding federal holidays. Orders placed after 12 pm Friday and through the weekend won’t be processed until the following Monday. We will send out an email with tracking information as soon as your order ships.
Our processing time for all orders is 1-3 business days. Ground shipping takes 3-10 business days.
If you don't see any movement- we ask you wait and notify us on the 10th business day in case of any missed delivery scans.
My address is incorrect; Can I change it?
Once your order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, reach out to [email protected] as soon as possible with the right info, and we’ll do our best to make it happen!
International Shipping
Right now, we can only ship to the U.S. 😭 But we hope one day we can ship product to you no matter where you are, so sign up for our emails and tell us where else we should ship to!
Tracking hasn't moved
We ask that you keep an eye on your tracking!
If your tracking link says "Pending" or your delivery date hasn't been updated in over 10 business days (excluding weekends), please reach out to us so we can take a look ASAP! [email protected]
My order shipped but I never got my package...
Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to the carrier to locate your item. If it’s still unable to be located, please complete a missing package claim and provide us with the case number and we’ll make sure you get what you need!
USPS: https://www.usps.com/help/missing-mail.htm
FedEx: Please email us ASAP!
Please note: if it's been 2 weeks past the "Delivered" date we are no longer responsible for any orders marked as delivered at your door or with another party.
Orders & Payment
What forms of payment do you accept?
We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. We also offer Afterpay or Shop Pay*, if you wanna split up your payments. We may require additional identification verification to process orders that don’t meet our fraud prevention standards.
*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
I changed my mind... Can I cancel?
Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. You can cancel your order within the 1st hour via your order confirmation page or through your order history on your account. This means that cancellations or changes are not guaranteed past the hour. Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order; You can send customer service an email or follow our returns process for a refund for anything that meets our return guidelines.
Our team is available M-F 8 AM- 5 PM CT
I accidentally ordered the wrong size; can you change it for me?
We can’t make any size changes to items after your order is placed, so make sure you’re ordering the right size! Check out our size info before checking out. If we ship your order and a size change is still needed, follow our returns process to request an exchange or refund.
I was charged tax in a non tax state...why?
Since we are located in Texas, the taxes charged are called "Use Tax." When taxable property and services are purchased in another state and delivered to a state with no clothing tax, no credit is allowed for sales tax paid to the other state. Use Tax is due on the purchase price, including delivery charges.
The item I bought just went on sale!
If we lower the price of an item within 1 week of purchase, we would be happy to price match and provide a store credit for the difference. Please just send us an email with your order number and the item(s) you wish to price match! 😊
Returns & Exchanges
Returns Policy
We accept returns on items* that are in original packaging, unused, and unwashed within 30 days of the delivery date. If items do not meet our requirements for return, they will be shipped back to you in lieu of a refund. Shipping and handling charges are non-refundable (exceptions may apply). Please note: If an order is shipped to you using a freight forwarding service, all return fees will be at the buyers discretion.
Returns on Sale Items
*Anything under the "Warehouse Sale" tab marked with "final sale" is not eligible for refunds or exchange and is considered final sales. If we receive returned sale items, the package will be returned at the expense of the customer and a refund will not be issued.
Exchange Policy
Exchanges follow the same guidelines as our Return Policy. Please note that we do not hold items while waiting for a return. If your selected option is out of stock, a refund will be issued to the original form of payment.
Please note: If an order is shipped to you using a freight forwarding service, no exchanges can be made as we cannot ship outside of the US.
NOTE: In some cases, we may not have the product/size for which you wish to exchange, so we recommend checking the sizing info and placing an order for the correct product/size you want, and then start the return process.
Damaged/Incorrect Items
If you receive an item that is damaged, defective, or incorrect please contact us via email. Please have your order number, a picture of the item, and a brief explanation of the damage/defect/or wrong item and we will correct the issue from there.😊
Return & Exchange Process
If the item(s) fit within our return guidelines, you can start the process by clicking here. Be sure to have your order number and email used at the time your order was placed.
You can go through the process online and request a refund/exchange. You can also request multiple returns/exchanges all at once.
Please allow 24-48 business hours for our team to respond to your return request. As soon as your return request is approved, a return shipping label will be sent to your email to send the item(s) back. Once your return is received, we’ll process your refund/exchange as quickly as possible. Please allow 7-14 business days for the credit to be fully processed depending on your financial institution.
For Exchanges, follow the above instructions but include the size you wish to exchange for. Once we receive your return, we will send out your replacement. We recommend you reference sizing information to ensure correct sizing. If Exchanging for a different item, you will be required to pay any additional cost of the product before we can approve your exchange.
Please note: If an order is shipped to you using a freight forwarding service, all return shipping fees will be at the buyers discretion.
Are any of your item's final sale?
Yes, all items under the Warehouse Sale tab are final sale items. If you feel that you have received a damaged/defective item from this section, please contact our customer service team
Can I Return or Exchange a gift?
We hope you 100% love with your gift. If you would, however like to make a return or exchange, you will need to know the order number and email to start the process here.
You can find our Returns Policy here
Please note: That all eligible returns will be refunded to store credit. Refunds to a different payment method are not available. We apologize for any inconvenience.
Rewards
How do I earn points?
You can earn points within the 'ways to earn' section on the Rewards panel.
- Signing up for an account
- Social media (Like on Facebook, Follow on Instagram, etc)
-Birthday points when you put your birthday in at sign-up.
-Placing an order
-Writing a product review (once every 30 days)
Can I cancel a reward redemption so I can save my points for a bigger discount?
When you redeem a reward, you are exchanging your points for the reward. You may have accidentally redeemed a reward, or you may want to save your points for a larger discount. In this case, please reach out to customer support so we can refund the points for you. 😀
How do I find previously redeemed rewards?
When you redeem a reward, your points are immediately exchanged for the reward. However, you do not need to use the reward immediately. If you choose not to use the reward, it will be saved in your panel under Your rewards.
To use a previously redeemed reward, log in to your account. Then click Your rewards and select the reward you want to use. Copy and paste the discount code at checkout or click the Apply code button to apply it to the cart immediately.
Why isn't my reward working at checkout?
Stacking rewards
Currently, you can only use one coupon at checkout. Using multiple coupons is not permitted. When we have store-wide discounts, checkout rejects your coupon with a sale item. However, you can use a coupon with a gift card at checkout.
Can I transfer my points?
Currently, we do not allow point transfers between accounts.
In certain cases, we may be able to help! Email us and we will do our best to assist 😊
Get support
- Contact usOur customer service is avaliable Mon- Fri 8AM- 4:30PM CT